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These terms set out the rules that apply when you access 5999vet, use your account wallet, or interact with any part of the platform. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you continue.
By opening an account on 5999vet and using any part of the platform — including the game lobby, your account wallet, or any payment route — you agree to be bound by these terms. They apply to every session, every transaction, and every interaction you have with the site. Where your local law in Bangladesh restricts or modifies any part of these terms, the local law takes precedence for you. We do not represent that access is lawful in every jurisdiction; it is your responsibility to confirm that using this platform is permitted where you are. Transactions processed through Nagad or Upay are subject to the terms of those payment services in addition to ours. We may update these terms at any time; the version published on this page at the time of your session is the one that applies. If you disagree with any part of these terms, the correct step is to stop using the platform and contact our support team to close your account. Continued use after a published update means you accept the revised terms. We keep a record of the date each version was published so you can track what changed.
Nagad wallet transactions are governed by both these terms and Nagad's own service conditions.
Upay transfers into your account wallet follow Upay's payment rules alongside our transaction policy.
Where bKash is used for deposits, bKash's own terms apply in parallel with ours.
Rocket payment routes are subject to Rocket's service terms as well as the conditions set out here.
Not every part of your experience on 5999vet is governed by the same rules. Understanding the scope helps you know where to look when a question comes up.
Your login credentials, account settings, wallet balance, and session activity are fully within scope. Any dispute about account access or account-level decisions is handled under these terms.
Deposits and withdrawals processed through Nagad, Upay, bKash, or Rocket are within scope for our side of the transaction. The payment provider's own terms govern their side independently.
Game titles, lobby content, promotional notices, and support materials published on 5999vet are within scope. We are responsible for what we publish; we are not responsible for how you interpret third-party game rules.
Game content supplied by studios such as Habanero, PG Soft, CQ9, Joker, and PlayStar is governed by those studios' own licensing terms. We make their titles available in the lobby but do not control their underlying rules or mechanics.
These terms are not one-sided. You have clear, actionable rights when it comes to your account data, transaction records, and how we handle your information. If something on your account looks wrong — a wallet balance that does not match your Nagad or Upay transaction history, a game record you do not recognise, or account details that need updating — you can raise it directly. The account settings area lets you review and correct most personal details yourself. For anything that requires our involvement, live chat is the fastest route. We aim to acknowledge account-related queries promptly and to resolve them with a clear written response. You also have the right to request that your account be closed; once closed, we retain only the records we are required to keep under applicable law, and we will tell you what those are if you ask.
Your transaction history, including Nagad and Upay deposits, is available in the account wallet section. Check it any time to verify your balance and activity.
Update your contact information and account preferences directly in account settings. For changes that require identity verification, follow the steps shown in the verification section of your account.
If a term is unclear or you believe something has been applied incorrectly to your account, contact us via live chat or the support form. We will respond in writing.
You may close your account at any time by contacting support. We will confirm what data we are required to retain and for how long, in line with applicable law.
If you have a question about how these terms apply to your account, or if you want to raise a concern, use one of the contact routes below. We do not publish response-time commitments here, but every query submitted through these channels is logged and followed up.
Open the live chat widget from any page on 5999vet to speak with the support team directly about a terms or account question.
Submit a written query through the support form in your account area. This creates a reference number you can use to follow up.
The help section inside your account covers common terms questions with step-by-step guidance for account access, wallet use, and transaction records.
We handle your account data and the way these terms are maintained with a consistent approach across all areas of the platform.
We collect only the account and transaction data needed to operate your account and process payments through Nagad, Upay, bKash, or Rocket. We do not sell your data to third parties. Full details are in our privacy policy.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the lobby and account area function.
You are responsible for keeping your login credentials secure. If you suspect unauthorised access to your account, contact us immediately via live chat so we can review the activity and take the appropriate steps.
When we update these terms, the revised version is published on this page with a new effective date. To request a copy of the current terms or to ask about a specific change, use the support form in your account.
These are the questions we hear most often about how the terms work in practice.
Yes, these terms apply to anyone who opens an account and uses the platform. However, access and eligibility depend on your local law. If online gaming is restricted in your region, it is your responsibility to check before using the platform. We do not confirm legality for individual locations.
We publish the updated terms on this page with a new effective date. Continuing to use your account after that date means you accept the revised terms. If you do not agree, contact support to close your account before the update takes effect.
Our terms cover the transaction as it relates to your 5999vet account wallet — the deposit record, the balance update, and any dispute on our side. Nagad and Upay each have their own service terms that govern the payment on their end. Both sets of terms apply to a single transaction.
Most account details can be updated directly in the account settings section. For changes that require identity verification — such as updating your registered mobile number — follow the verification steps shown in your account. If you get stuck, live chat can walk you through it.
Game content from studios like Habanero, PG Soft, CQ9, Joker, and PlayStar is governed by those studios' own rules and mechanics. We make their titles available in the lobby, but questions about specific game rules or outcomes should be directed to the relevant studio's published documentation.
Contact our support team via live chat or the support form and ask to close your account. We will confirm what data we are required to retain under applicable law and for how long. Your wallet balance must be withdrawn before closure can be completed.