5999vet Privacy Policy: How We Handle Your Account Data
5999vet is clear about what data we collect when you access the lobby, make a Nagad or Upay transaction, or contact support — and about what we do with it. This policy sets out your rights, our obligations, and the steps you can take to review or correct your account records. Access to this platform depends on your local law and eligible regions.
Account data you control
Nagad and Upay transaction records
Live chat and email support paths
Cookie and session data explained
POLICY SCOPE OVERVIEW
What This Privacy Policy Covers
When you open an account with us, we collect the details you submit during registration — your name, contact information, and wallet identifiers such as your Nagad or Upay account number. We also collect session data each time you browse the lobby, load a game, or interact with a live table. This includes your device type, browser version, IP address, and the pages you visit within the site. Transaction records are retained as part of your account history and are visible in your wallet section. We use this data to operate your account, process deposits and withdrawals through your chosen local payment method, and respond to support requests you raise through live chat or email. We do not sell your personal data to third parties, and we do not share it with any party outside of the operational requirements described in this policy. Where we engage service providers — for example, to process payments or maintain platform security — those providers handle your data only for the specific purpose agreed and are required to protect it to the same standard we hold ourselves to. Your continued use of the platform after any revision to this policy constitutes your acknowledgement of the updated terms. Any changes that affect how we use your data in a material way will be communicated through a notice in your account area before they take effect. Use of this platform is subject to your local law and eligible regions.
Nagad
Nagad wallet identifiers used for deposit and withdrawal are stored as part of your transaction record and are visible in your account wallet section.
Upay
Upay payment references are retained in your account history for the duration required by our data retention schedule and your account status.
bKash
bKash account references linked to your profile are stored under the same data handling standards as all other payment identifiers on your account.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies
This policy applies to the data we process when you use 5999vet directly — through the website, mobile browser, or any account interaction we control. It does not govern how third-party services you reach from our platform handle your data; those services operate under their own policies. The distinctions below clarify what falls inside this policy and what does not, so you know exactly where our obligations begin and end.
Account Access
Data collected when you log in, browse the lobby, or adjust your account settings falls fully within this policy. This includes login timestamps, session duration, and device identifiers.
Transactions
Deposit and withdrawal records processed through Nagad, Upay, or any other supported local payment method are covered. We hold these records in your account wallet and you can review them there.
Site Content
Interaction data from game sessions — which titles you open, session length, and in-game navigation — is collected under this policy and used only for account operation and fraud prevention.
Third-Party Services
Links or integrations leading away from 5999vet — such as an external payment gateway's own interface or a third-party identity check service — are outside our policy scope entirely. Their data practices are their own.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
You have several concrete options available to you under this policy, and none of them require you to contact a third party or navigate a regulatory process. From your account settings page, you can review the personal information we hold on file, including your registered contact details, linked wallet identifiers such as your Nagad or Upay number, and your transaction history. If any detail is incorrect — a wrong phone number, an outdated email address, or a mislinked payment method — you can correct it directly in the account settings fields shown there. For questions that go beyond a simple correction, or if you want to understand how a specific piece of your data is being used, our support team handles these requests through live chat and email. When you raise a data question through support, include your registered account identifier so the team can locate your records without delay.
Review Your Records
Open the account settings section to see the personal data and transaction history we hold. Your linked payment identifiers — Nagad, Upay, bKash — are listed there alongside your contact details.
Correct Account Details
Update an incorrect phone number, email address, or linked wallet reference directly from the account settings fields. Follow the verification steps shown on that page to confirm the change.
Raise a Data Question
Use live chat or email support to ask how a specific piece of your data is used or retained. Include your account identifier in the message so the team can pull your records promptly.
Request Data Removal
If you want to request deletion of your account data, contact support through the published email channel. Note that some transaction records may need to be retained for a period required by applicable rules, and availability depends on your local law and eligible regions.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy, want to review your data, or need to raise a correction, the routes below are the ones we actively monitor. Use the channel that matches your question — live chat is the quickest path for account-level queries, while email is better for detailed data requests that need a written record.
Live Chat
Start a live chat session from any page on the site. Select the support option from the menu and type your question. For data queries, include your registered account email so the agent can locate your profile.
Email Support
Send your data-related request to the support email address published in the Contact section of the site. Write your account identifier in the subject line so the team can respond to the right record.
Account Settings
For straightforward corrections — updating a phone number or swapping a linked Nagad reference — the account settings page lets you make changes directly without contacting support.
DATA HANDLING STANDARDS
How We Protect and Retain Your Data
We apply consistent data handling standards across every part of the account lifecycle — from the moment you register through to the point your account is closed. Retention periods, cookie behaviour, and security measures are described here so you know what is in place without having to ask.
Cookies and Session Data
We use session cookies to keep you logged in and functional cookies to remember lobby preferences. Analytics cookies track page-level behaviour in aggregate. You can manage cookie preferences through your browser settings; disabling functional cookies may affect how parts of the site work.
Account Security
Access to your account is protected by the credentials you set during registration. We do not store passwords in plain text. If you suspect unauthorised access, change your password immediately through account settings and contact support via live chat.
Data Retention
We keep account and transaction records for the period needed to operate your account and meet any applicable record-keeping requirements. When an account is closed, personal data that is no longer operationally necessary is removed from active systems on a rolling schedule.
Policy Updates
When we revise this policy in a way that changes how your data is used, we publish a notice in the account area before the revision takes effect. The current version of the policy is always the one shown on this page.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
The questions below come from real account queries about data handling, access rights, and how this policy works in practice. If your question is not here, raise it through live chat or the support email address published on the site.
What personal data does 5999vet collect when I open an account?
We collect the registration details you submit — name, email, phone number, and any linked payment identifier such as a Nagad or Upay number. We also collect session data during your visits, including device type, browser, and IP address. You can see the contact details and payment identifiers we hold in your account settings.
Can I see which data you hold about me?
Yes. Open the account settings page to view your registered contact details, linked wallet references, and transaction history. If you need a broader view of what we hold, contact support through live chat or email with your account identifier and we will walk you through what is on file.
How do I correct an incorrect phone number or payment reference on my account?
Go to account settings and find the field you need to update. Follow the verification steps shown on that page — usually a confirmation to your registered contact — to confirm the change. For payment identifiers like Nagad or Upay, the updated reference takes effect once verification is complete.
Does 5999vet share my data with other companies?
We do not sell your data. We share it only with service providers who help operate the platform — for example, payment processors handling your Nagad or Upay transactions. Those providers use your data only for the specific task they are engaged for and are bound to the same protection standard we apply.
How long does 5999vet keep my account data after I close my account?
Personal data that is no longer needed to operate your account is removed from active systems on a rolling schedule after closure. Some transaction records may be retained for a period required by applicable rules. The exact duration depends on your local law and eligible regions, and we do not keep data beyond what those requirements demand.
How do I request deletion of my data?
Contact support through the email channel published in the Contact section of the site. Include your account identifier in the subject line. We will confirm what can be removed and what must be retained for record-keeping purposes. Access to deletion requests and their outcomes depends on your local law and eligible regions.
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